Senior/Lead UX Designer at Salesforce in San Francisco

About the job

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce’s Product UX org is hiring for multiple positions at the Senior and Lead levels. Our teams craft Salesforce’s enterprise and consumer products, create new design patterns and guidelines, and partner with cross-disciplinary teams to bring human-centered experiences to life. These roles are an opportunity to solve meaningful problems at scale, design for inclusivity and accessibility, and make life better for our users and customers.

You’ll build our product and feature vision by leveraging your skills in visualization, influence, and empathy. You’ll collaborate closely with product and technology partners as a key stakeholder in our release roadmap. You’ll immerse yourself in the end-to-end experience of your work, creating a variety of design artifacts to communicate ideas and direction. Ultimately, you’ll make products people love to use – tools that make a salesperson’s day more productive, a marketer’s campaign more powerful, and a developer’s app more feature-rich.

If you want to use your UX skills to inspire teams, create amazing experiences, and transform the way business gets done, we would love for you to join us!

Service Cloud

Clouds we are currently hiring for:

Salesforce Service Cloud is world’s most complete & connected service platform. Service Cloud is the largest Cloud within Salesforce, used by businesses of all sizes, across industries, around the world, that require customer service and support capabilities and who are looking to streamline and enhance contact center operations.

Service Cloud Designers are partners and thought leaders. We are collaborators and we get things done. Your role will be pivotal in shaping solutions for millions of users worldwide, who rely on our products on a daily basis. If you are a problem solver, a systems thinker, a team player and you can show real business impact in the field of enterprise product design, we want you.

Hyperforce Infrastructure Platform

Salesforce’s Developer Experience (DX) team is looking for a talented designer to help deliver experiences that empower the world’s top developers to build great apps on the Salesforce platform.

As a Senior Designer for the Salesforce Developer Experience team, you will help shape the vision, roadmap, workflows, and product integrations that ensure our developer tools are part of a joyful, unified experience that sits comfortably within the Salesforce ecosystem. You’ll work to ensure that each tool in our developer suite can be discovered, understood, and used in ways embraced by modern app developers – no-code, low-code, and pro-code alike. You’ll engage and inspire designers, product teams, and developers to do their best work and give your best effort every day. You’ll own your area and drive innovation. And you’ll take ownership of your work, celebrate your team’s successes, and have fun doing it.

Industries (Health Cloud)

The Salesforce Industries team is shaping the future of healthcare, financial services, and many other sectors in a major growth area for the company. You’ll see how we are expanding our product portfolio with three clouds for customers in communications, media, energy and utilities, and new solutions for the public sector, providing purpose-built apps with industry-specific data models and pre-built business processes that help drive ROI and digital engagement. These products are all built on one scalable and flexible platform — the Salesforce Customer 360 and the world’s #1 CRM — to help companies thrive and connect with their customers in entirely new ways during this time.

The new clouds join Salesforce’s already established industry clouds in healthcare, financial services manufacturing, consumer goods, government, nonprofit, education and philanthropy. In total, Salesforce now brings 12 industry clouds to market in order to help companies accelerate time to value, go digital faster and transform their industry

Data Cloud

At Salesforce, we make the tools that help people work more effectively and efficiently. Product Design and User Experience is at the center of all of it. In this role, you’ll be part of the Salesforce Data Cloud User Experience team; working closely with product managers, engineers, and other designers, you will shape our Data Cloud experiences.

Salesforce Data Cloud aims to help companies understand their customers and create value at every touchpoint in the customer lifecycle with harmonized data. Allowing businesses to connect data from a wide variety of sources while providing tools to bring that data together. Our Data Cloud User Experience team ensures that users will be able to efficiently and intuitively access, analyze, and leverage data within the Salesforce ecosystem.

Behind Salesforce Data Cloud is a team of talented UX designers, product leaders and engineers dedicated to creating integrated experiences that support strong relationships for users and their customers. You’ll immerse yourself in all aspects of end-to-end experience design: using storyboards, journey maps, flow diagrams, wireframes, interactive prototypes, and high-fidelity mockups to communicate design ideas and direction. Bring your skills, inspire your team, and create amazing experiences as you help us transform the way business gets done.

Experience/Skills Required

4+ years of experience designing and delivering software products from start to finish as part of a cross-functional team. Ability to deliver solutions on time independently and with on-site and distributed teams Deep understanding of user-centered design methods and best practices, and experience using analytics and research to drive decisions and develop product iterations. Ability to explore ideas, persuade, and build consensus on fast-moving projects with varying degrees of ambiguity and deadlines. Capability to deliver original, high-quality design work that is conceptually strong, meets business needs, and is at the right level of fidelity for each phase of a project. Strong communication and active listening skills, with an ability to build and develop close, trusting relationships with a wide variety of stakeholders across product and engineering. Familiar with managing large design initiatives, including managing competing priorities. Demonstrated desire to continually improve on processes. Can design and think in design systems, not just single-purpose apps. Can consider how a design impacts ethics and equality, and have the conviction to speak up if veering off course. Expert knowledge of current design tools, such as Figma, along with an ability to learn new tools. BA/BS or MA/MS in a design-related field, or equivalent experience.

Responsibilities

• Collaborate closely with product owners, engineers, and user research teams to create a vision for your product area.
• Serve as a bridge linking design, product, engineering, and marketing teams.
• Oversee multiple web and mobile application features, interfaces, and experiences.
• Communicate clear and compelling ideas to a wide range of key stakeholders using documentation, reviews, and presentations.
• Produce wireframes, storyboards, concepts, and other collateral to help communicate research results and make the case for new ideas.
• Create designs that adhere to and extend the existing style guide and design system.
• Generate detailed final design specs that inspire accurate developer builds.
• Work with developers and quality experts to deliver a polished final product.
• Promote and educate others on new interface guidelines and design patterns.
• Mentor new design staff.
• Develop software that is global in reach, universal in design, and designed for users of multiple languages and abilities.
• Advocate for accessibility through encouraging product and engineering management to prioritize accessible features and bug fixes.
• Support the vision for a product’s creative identity, articulates it clearly and convincingly, and guide the team through its implementation.

Please submit a résumé with links to your portfolio. Submissions without portfolios or work samples will not be considered.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $160,000 to $258,700.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.