Website trevorproject The Trevor Project
The Trevor Project is an American nonprofit organization focused on suicide prevention efforts among lesbian, gay, bisexual, transgender, queer, and questioning youth
Role: UX Research Intern
Reports to: Head of Product & UX
Location: Remote in the continental US, Alaska, or Hawaii
Hours: Part Time–up to 24/hours per week
Pay Rate: $20/hour
Expected Program Dates: 10 weeks – May 22-July 28
About Trevor
The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.
Overview of the role
The UX Research Intern will join the Product & UX Team and work closely with UX Researchers and Designers to conduct research with our users to understand their needs and collect feedback on design concepts. You will work closely with UX Researchers to complete all aspects of the research process. Depending on your interests, you will have the opportunity to conduct generative and exploratory research, evaluative research, and/or design thinking workshops. You will work primarily within the Crisis Services domain, focusing on users who provide counseling to LGBTQ young people who reach out through our Crisis Support channels as well as the internal staff who support the counselors.
Who You Are
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- Student. You’re someone who is actively pursuing post high school studies in Product Design, Human-Computer Interaction, Human Factors, Usability Engineering, or a related technical field. Experience in assisting/managing study participant recruitment or product advisory councils, and experience with data, analytics, or experimentation is a plus!
- Curious. Strong growth mindset and eagerness to learn and bring enthusiasm for solving interesting problems.
- Knowledgeable. Have a foundational understanding of planning and executing different types of research and usability testing activities, as well as the strengths and shortcomings of different research methods, including when and how to apply them during different stages.
- Goal-oriented. Strong sense of independence, ownership, and initiative with an ability to self-direct.
- Collaborative. Excited to work closely with other researchers and cross-disciplinary partners.
- Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.
- Bonus. You have experience in assisting/managing study participant recruitment or product advisory councils, and experience with data, analytics, or experimentation.
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What You’ll Do
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- Work with a UX Researcher to conduct all stages of UX research: identifying, scoping, conducting, synthesizing, and communicating actionable insights in a clear and compelling way to inform product strategy, roadmap prioritization, and design.
- Develop an empathic understanding of our users – learn about their needs, actions, motivations, and goals, and identify gaps in our systems and services.
- Actively contribute to the UX Research team culture and processes.
- Sample project: Create a User Advisory Group – Define the processes and implement a feedback group with counselors and/or supervisors. Determine the process for involving these folks given a set amount of time each week – including group meetings, 1:1 interviews, online surveys, etc. Work with stakeholders to identify areas for feedback each week.
- Sample project: Foundational Research – Conduct interviews and/or surveys with users to better understand a problem. Work with internal stakeholders to brainstorm solutions and then take those ideas back to the users for feedback and continued iteration on the solutions.
- Other relevant tasks, duties, or special projects as assigned
- Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
- Continually grow your LGBTQ competency and awareness
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Why Intern at Trevor?
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- An internship that truly makes a difference in the lives of LGBTQ young people–every single day
- Remote work from the continental US, Alaska, or Hawaii
- Professional and Learning Development Trainings/Education: Opportunities to learn from our staff and leaders on a variety of topics and formats, as well as direct-hands on work that directly impacts our mission
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The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. The Trevor Project complies with all applicable laws.
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