Senior UX Researcher / Operations Lead at Wmg

  • Anywhere
At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. 
Technology is one of the most important parts of our business. Whether it’s signing up new artists; ensuring we provide the right data  to Spotify, YouTube, and other digital service providers; or helping artists use the latest AI tools and make thoughtful decisions with data-driven insights – technology plays an invaluable role in our success. The engineering team at Warner Music Group makes all of it a reality. 
WMG’s User Experience Team is looking for a Sr Researcher/Research Ops Lead who will help us lay the foundation for effective, organized and consistent research across the organization. The goal of the UX Team is two fold: to transform our digital product experiences to help artists, songwriters, producers, A&R, marketing and finance users build long lasting music careers for Artists and Songwriters, and to help Artists authentically connect with their fans.  Both helping to push boundaries and find new, innovative ways to improve our business. 
Our research team is small and the majority of early user interviews and evaluative research is currently done by non-researchers. Our goal is to quickly establish processes and training to develop minimum quality standards for these team members, mostly designers, product managers, and product strategists. You will be responsible for developing and overseeing programs that help our team scale, foster learning and development, and evangelize our team and work. 
You’ll get to:
  • Work at global scale, shaping how we work and supporting the most important products that power our business, furthering WMG’s position as the fastest growing major record label in the world.
  • Develop and lead programs that fully integrate user insights to elevate our product development process.
  • Bring order to participant recruiting and compensation, providing participant selection guidelines to maintain quality and avoid bias, and developing tools and governance processes that will encompass internal users, external business partners, and fans.
  • Help develop, execute and track participation in research training programs, including quality assurance and internal certification.
  • Develop and oversee maintenance of a globally accessible research repository.
  • Manage timely communications to executive leadership, as well as organizing engaging community share-outs.
  • Directly lead more complex projects requiring greater research rigor and expertise, including quantitative and qualitative studies such as Kano surveys, satisfaction surveys, IDIs, and contextual inquiries. The percentage of time spent directly on research work is expected to increase once initial research ops processes are in place. 
  • Learn from and collaborate with folks from across the music and tech industry to grow your career and industry knowledge.
  • About you:
  • You have at least 5 years of job experience in a combination of mixed methods UX research and research operations roles working on digital technology products.
  • Your toolkit must include several years of experience in the design, management and analysis of substantive quant studies. Ideal candidates will have experience with techniques like MaxDiff and Kano in addition to straightforward attitudinal surveys, and be thoroughly comfortable with sample size calculation and cross-tabular analysis using either R, Python, SPSS or similar stats packages. More advanced skills, such as cluster analysis or conjoint, will be viewed as a plus. 
  • You must have a proven track record, demonstrated with relevant case studies, of bringing process improvement through the selection and implementation of appropriate tools to assist the research team, as well as developing training and onboarding content to ensure their successful adoption. 
  • Your portfolio should also include research case studies that demonstrate research design and execution skills at the Sr. UXR level, including the ability to select appropriate methodologies, tie research to business needs, execute independently, and to work effectively with other functions to land product and strategy impact. 
  • You have excellent written and verbal communication skills and can tailor them as needed to your audience. 
  • You are proficient with project management tools and strive for clarity in planning and reporting.
  • You have strong collaboration skills and can work effectively with stakeholders in multiple functions to drive positive change, negotiating to outcomes and driving decision-making. You welcome feedback, are a good listener, and value a wide range of opinions and perspectives.
  • At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:
    Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving  force.
    Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
    Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
    Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.
    About us:
    As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through  a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels. 
    Together, we are Warner Music Group: Music With Vision & Voice. 
    WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.
    Copyright © 2023 Warner Music Inc.
    Love this job and want to apply?
    Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
    Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
    Thanks for your interest in working for WMG.  We love it here, and think you will, too.