UX Researcher at Second Front Systems

  • Anywhere
Second Front Systems (2F) is seeking a motivated UX Researcher to support our team. We are a fast-growing entrepreneurial team working at the convergence of technology and national security. Our first dedicated in-house UX Researcher will partner with Product Designers, Product Managers, Engineers and our community to identify areas of improvement and opportunities for us to explore. You’ll think big about new areas, test concepts as they are being developed, and evaluate products and services once they’ve rolled out. As our first UX Researcher you’ll be an integral part of developing the culture and practice of research at Second Front.
Note: This position requires U.S. citizenship due to government contract requirements.
What You’ll Do
  • Plan and conduct user research projects to help us build new features and iterate on existing ones.
  • Determine appropriate research methods, define and conduct research across multiple projects. Provide both tactical and strategic insights based on this research.
  • Communicate insights and recommendations in a consumable, engaging way using artifacts such as reports, journey maps, personas, and other formats as appropriate that guide our team towards a delightful user experience.
  • Work with Product Managers to define your research roadmap by proposing and triaging research requests, aligning on what is the highest priority.
  • Lead multiple UX research projects, handling the end-to-end logistics of scoping, recruiting, and execution.
  • Advocate for user needs throughout the product development process.
  • Contribute to building best practices, processes, training, documentation, and standards to help evolve the research discipline.
  • Skills You’ll Bring to Our Team
  • 3-4+ years of experience running research in a product team
  • Comfortable with both qualitative and quantitative methodologies, and know when to apply them
  • Experience with remote testing methodologies
  • You present research insights and recommendations clearly and confidently, regardless of audience.
  • You think about the value of research in terms of product development and outcomes.
  • Ability to work independently and hit deliverables and deadlines with limited oversight
  • Ability to navigate ambiguity and chaos in a fast paced, high growth environment
  • Preferred Qualifications
  • Undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field OR comparable UX research experience.
  • Experience with mixed-method research
  • Have a strong interest in matters of national security
  • Success at 2F Looks Like:
  • Viewing obstacles as opportunities for growth
  • Having a bias toward action and tangible, measurable results
  • Striving to be both compassionate and direct with your feedback
  • Being team-oriented and inclusive with your actions
  • Perks & Benefits
    This role is fulltime role. As a public benefit corporation, we’re a team of purpose-driven trailblazers transforming the future of U.S. national security. We hire the best to do their best and, as such, we are committed to providing the perks and benefits you need to be successful—both in- and outside the workplace.
    We offer you:
    Competitive Salary
    100% Healthcare, vision and dental coverage
    401(k) + 3% company contribution
    Wellness perks (Fitness classes, mental health resources)
    Equity incentive plan
    Tech + office supplies stipend
    Annual professional development stipend
    Flexible paid time off + federal holidays off
    Parental leave
    Work from anywhere
    Referral Bonus
    At Second Front Systems (2F), we equip defense and national security professionals for long-term, continuous competition for access to emerging technologies. Founded by two former U.S. Marines with firsthand experience of the dangers outdated technology poses in combat, our team is dedicated to fast-tracking government access to disruptive, commercially-proven technology for U.S. national security missions. 
    Our Game Warden product, a fully managed and compliant DevSecOps platform, accelerates the process for accrediting software as a service (SaaS) applications for government use.
    Learn how 2F can help you make an impact on national security missions at www.secondfront.com
    Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria
    We strongly encourage you to apply if you’re interested—We’d love to know how you can amplify our team with your unique experience.